mahirqq Casino & Sportsbook Terms
We at mahirqq set out the terms under which you access our platform, deposit funds, place positions on games and sports markets, and withdraw winnings. These terms apply equally to all users who access mahirqq on Android, iOS, or desktop—from Jakarta to Medan, from Idul Fitri holidays to Liga 1 season play.
Our terms cover account eligibility, verification requirements, deposit and withdrawal procedures, bonus conditions, dispute handling, and jurisdiction restrictions. We designed these terms to be clear, fair, and enforceable. When you join mahirqq, you acknowledge that you have read and agree to these terms. If any term is unclear, our support team can explain it.
This page outlines what we require from you as a mahirqq user, what we commit to providing, and how we handle disputes or violations. Our terms are not hidden—they are openly available on every user's account. We update them periodically; notification of material changes appears in your mahirqq inbox.
Account Opening and Eligibility on mahirqq
To open an account on mahirqq, you must be at least eighteen years old and a resident of a jurisdiction where our services are legally available. We do not offer mahirqq access in jurisdictions where online gaming is prohibited by local law. When you register, you provide your legal name, email address, phone number, and date of birth. We verify this information during account setup.
We conduct Know Your Customer (KYC) verification on all mahirqq accounts before you deposit. KYC protects against fraud and money-laundering. You may be asked to provide identity documents (passport or national ID), proof of residence (utility bill or lease), and banking information. Our compliance team reviews these documents and confirms your identity. This process typically completes within a few business hours.
We reserve the right to refuse or close any mahirqq account if we determine the user does not meet eligibility criteria, has provided false information, or has violated these terms. If we close your account, we refund any balance within a standard review window.
Deposits, Withdrawals, and Payment Methods on mahirqq
mahirqq accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer to mobile banking, local payment, online payment, or e-wallet accounts. E-wallet deposits confirm instantly; bank transfers settle within subject to verification. We charge no deposit fees. Your deposited funds are held in our trust account and credited to your mahirqq balance immediately upon confirmation.
You can withdraw your mahirqq balance (original deposits plus any winnings) at any time, subject to our standard review window. Withdrawals process to the payment method you designate at cashout time. We do not impose withdrawal fees. Large withdrawals (above certain thresholds set by our compliance team) may require additional verification before processing.
We do not refund deposits that you have used to place positions or join games unless a position is cancelled before settlement. Once a position is settled (match finished, game concluded), the outcome is final and no refund applies. If a technical error causes a position to be placed unintentionally, contact our support team within 24 hours and we will review the case.
Our Bonus and Promotional Terms
mahirqq may offer deposit bonuses, promotional credit, or free spins on selected games during specific periods (e.g., Idul Fitri, Piala AFF tournaments, or new-user onboarding). Any bonus is credited to your mahirqq account with clear terms attached—including wagering requirements, game restrictions, and expiration dates. We display bonus terms in your account promotions section and in emails.
Bonuses on mahirqq must be wagered (used in positions or games) before you can withdraw them. Wagering requirements are specified per promotion (e.g., "wager 5 times the bonus amount"). If you do not meet the wagering requirement before the bonus expires, the unclaimed bonus credit is forfeited. We do not carry over expired bonuses to future promotional periods.
Game Rules and Position Settlement on mahirqq
Each game, market, and sports position on mahirqq operates under published rules. We display game rules (slot mechanics, live-dealer hand rankings, live-bet market definitions) in the Prize Table and game info before you join. Sports positions settle based on official match outcomes as confirmed by the relevant league body (Liga 1 for domestic football, Piala AFF for regional tournaments, etc.). Esports positions settle based on broadcast results as confirmed by the esports tournament organizer.
We settle positions within hours of official outcome confirmation. If an official result is overturned or disputed after settlement, we reverse the settlement only if the league body or organizer formally notifies us of the correction. In rare cases, if a technical glitch causes a position to be settled incorrectly, we contact you and make the correction.
Positions that are cancelled before settlement (e.g., cancelled sports matches, closed games) result in your stake being returned to your mahirqq balance. No bonus or payout is given for cancelled positions.
Dispute resolution on mahirqq
If you dispute a settlement or believe a position was settled incorrectly, contact our support team with details and documentation. We investigate within one business day and respond with our findings. If you remain unsatisfied, our compliance officer reviews the case independently.
Account Security and Your Responsibilities
You are responsible for keeping your mahirqq password confidential. We recommend using a strong, unique password and enabling two-factor authentication (available in your account settings). If you suspect your mahirqq account has been compromised, change your password immediately and contact our support team.
We store your mahirqq data using industry-standard encryption. All transactions (deposits, withdrawals, positions) are logged and encrypted. We do not share your data with third parties except as required by law (e.g., if requested by a regulator) or to payment processors necessary to complete your deposits and withdrawals.
If you forget your mahirqq password, use the password-reset link on the login page. We send a reset link to your registered email. Click the link, enter a new password, and your mahirqq account access is restored. This process takes seconds.
Restrictions and Prohibited Conduct on mahirqq
We prohibit certain conduct on mahirqq to protect all users and maintain platform integrity. You may not: create multiple accounts to circumvent our limits or bonuses; use automated software or bots to access mahirqq; collude with other users to manipulate positions; provide false identity information; or use mahirqq to launder funds or conduct illegal activity. Violation of these prohibitions results in immediate account closure and forfeiture of balance.
We monitor mahirqq for suspicious activity. If we detect unusual patterns (rapid deposits and withdrawals, positions that correlate artificially with outcomes, or login from multiple countries in impossible timeframes), we may freeze your account pending investigation. Our compliance team contacts you with details. Cooperation speeds resolution.
Limitation of Liability and Changes to These Terms
mahirqq provides our platform "as is" without warranty. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of mahirqq—including loss of funds due to market movement, adverse game outcomes, or technical interruptions beyond our control. Our maximum liability to you is limited to the total amount you have deposited into mahirqq.
We may update these terms at any time. Material changes are announced in your mahirqq account inbox and on this page, with at least seven days' notice. Your continued use of mahirqq after the notice period means you accept the updated terms. If you do not agree with changes, you may close your account.
These terms and our privacy policy form the entire agreement between you and mahirqq. If any provision of these terms is found unenforceable, the remaining provisions continue in effect. Disputes arising from these terms or mahirqq use are governed by the laws of your jurisdiction, except where local law prohibits or restricts such choice.
Contact and Support
If you have questions about these terms, your mahirqq account, or any transaction, contact our support team via the Help section in your account. We respond in English and Indonesian. For urgent matters, email our compliance officer directly—contact details are in your account settings.
We commit to fair, transparent conduct on mahirqq. These terms protect you and us equally. By joining mahirqq, you acknowledge these terms and agree to conduct yourself accordingly. Thank you for being part of our community across Jakarta, Surabaya, Bandung, Medan, and beyond, wherever our services are lawfully available.